Q1: What is your MOQ?
MOQ depends on product type (SPC/LVT), locking system, decor, and packaging requirements. For fast quoting, tell us the decor count and target thickness/wear layer. Typical MOQ: To be confirmed.
Q2: Can I get samples? How long does it take?
Yes. We can provide standard samples and, for projects, mock-up samples when needed. Sample lead time: to be confirmed. Courier options: DHL/UPS/FedEx or your forwarder account.
Q3: What information do you need to quote accurately?
Please share:
(1) product type (SPC/LVT; click/dryback),
(2) application (apartment/hotel/office/retail)
(3) target thickness & wear layer to be confirmed
(4) decor quantity,
(5) destination port,
(6) required shipping window,
(7) packaging/labeling needs (OEM or neutral).
Q4: What are your typical lead times?
It varies by decor availability, order size, and packaging customization. Typical production lead time: to be confirmed after order confirmation and deposit/LC readiness (if applicable). We will confirm a loading plan before shipment.
Q5: What payment terms do you accept?
Common terms include T/T and L/C. Exact terms depend on order size and cooperation history. To be confirmed.
Q1: What is the difference between SPC and LVT? Which one should I choose?
In practical sourcing terms:
?SPC is typically chosen when you prioritize dimensional stability, click installation, and easier control on jobsite tolerances.
?LVT is often chosen when you need a wider range of budget options and installation types (click or dryback), especially for renovation and commercial fit-out planning.
To recommend a spec that fits your market, we usually confirm: subfloor condition, moisture risk, traffic level, and installation method preference.
Q2: Click vs. Dryback ?what's the best for projects?
It depends on project constraints:
?Click: faster installation, glue-free on site, easier replacement. Better when schedule is tight or odor/VOC concerns are strict.
?Dryback: common in commercial applications with full-spread adhesive, strong bonding when subfloor prep is excellent. Better when you have experienced installers and controlled site conditions.
Q3: How do I choose wear layer and thickness?
Use application logic rather than "bigger is always better."
?Wear layer impacts scratch/wear resistance expectations under foot traffic and maintenance habits.
?Thickness relates to click performance, acoustic underlayment strategy, and subfloor flatness tolerance.
Share your application and target segment, we'll suggest a cost-effective spec range to be confirmed.
Q4: Do you provide accessories to match the flooring?
Yes—underlayment, skirting, and transition profiles can be supplied to reduce mismatch issues on site and improve catalog completeness. Please tell us your target accessory list to be confirmed.
Q1: Can you do OEM / private label packaging?
Yes. We support carton artwork, labels, barcodes, and pallet marks based on your requirements. Please provide your artwork template and labeling rules To be confirmed.
Q2: Can you develop new decors / embossing?
We can support decor selection and surface finish matching within feasible production boundaries. For new decor development, we'll confirm feasibility based on MOQ, sampling time, and repeatability risk. Key inputs: target color tone, texture reference, and market positioning.
Q3: What's the MOQ for OEM orders?
It depends on decor count, packaging type, and whether you need exclusive designs. Typical MOQ per decor: to be confirmed. We will confirm MOQ and sampling plan before you finalize artwork.
Q4: Can you keep re-order consistency for my brand?
We manage repeatability through spec confirmation + batch tracking. For long-term programs, we recommend keeping a reference sample set and confirming critical parameters for every re-order (locking, gloss target, embossing feel, packaging).
Q1: How do you control quality?
We follow a process-based QC workflow: incoming inspection in-process checks finished goods inspection. For export orders, we can provide inspection checklist records and packing verification photos/videos upon request To be confirmed.
Q2: Do you provide third-party test reports?
We can support third-party testing based on your market requirements. Common test frameworks include (examples):
?Resilient/LVT related: EN 16511 / ISO 10582 / ASTM F1700 (depending on market)
?Slip resistance: EN 13893 / ASTM D2047 (as required)
?Fire: EN 13501-1 / ASTM E84 (as required)
?VOC/IAQ: FloorScore / GREENGUARD Gold (as required)
Available reports & lab names: To be confirmed.
Q3: What documents can you provide for customs and projects?
Typically: commercial invoice, packing list, B/L instructions, CO/FORM documents if required To be confirmed, plus product spec sheet and installation guidance.
Q1: How is the flooring packed for export?
Standard export packing includes carton protection and palletizing to improve stability in sea freight. If your route has high humidity risk, we can add moisture-proof measures To be confirmed.
Q2: Can you do mixed loading?
Mixed loading is possible depending on product dimensions, pallet plan, and container capacity. Share your SKU list and quantities we'll propose a loading plan to reduce freight waste and prevent crushing risk.
Q3: What's included in shipment documents?
Standard set: invoice, packing list, shipping marks, and bill of lading instructions. Additional documents depend on destination requirements To be confirmed.
Q4: How do you handle claims?
We handle claims with evidence-based steps: photo/video proof → batch tracing → root-cause analysis → corrective action. To speed up resolution, please keep outer carton labels and batch information. Response time target: to be confirmed.
